Apr 25, 2012 ua europe is an annual conference for technical communicators that focuses on software user assistance and online help. The olcf user assistance center provides direct support to users of our computational resources. Writersua conference for software user assistance now. Iss 247 announces successful 2017 annual user conference by jacob molz september 26, 2017 coral springs, fl, february 28, 2017 iss 247 announced today the conclusion and success of their 2017 annual user conference hosted in fort lauderdale, fl on february 21 st and 22 nd. Software ag customers have organized local working groups around the world. Nov 23, 2009 the attendees and presenters are topnotch. Uan, along with computer equipment and technical support provided by the auditor of states office, makes it easier for public. User assistance helps to improve the experience of a user when working with software. This session starts by presenting examples of how screenshots can really add value to software documentation and user assistance. The 2019 sacs user conference will be held tuesday, march 12th and wednesday, march th in destin, florida.
Assistance can also automatically perform procedures or step users through the procedure, depending on the question that the user asked. Session 201 trends in software user assistance and the application to page 4 elearning joe welinske, writersua new categories of apps. Field support involves provision of assistance to users having difficulties with a productin this case, an open source software productbecause of defects in the product itself or because of the state of the user s own understanding. Often, the term software user assistance is used as a synonym for technical documentation, such as user manuals and online help. The conference provides comprehensive and timely information specifically designed for user assistance professionals. The ux writer conference june 910, 2020 everywhere join us for a. The conference for software user assistance january 9, 2009 in less than 3 months, one of the best i think its the best technical communication conferences writersua. Ideally, a good software user assistance solution involves multiple levels or defense lines. Field support involves provision of assistance to users having difficulties with a productin this case, an open source software productbecause of defects in the product itself or because of the state of the users own understanding.
Apr, 2005 software user assistance conference 2005 wednesday, april, 2005. Technical writers, online help developers, documentation managers, technical publication managers, and many others are among the many types of people. Writersua software user assistance conference 2007 blog uptotheminute information, commentary, snapshots, and more, from inside the conference and its sessions. Enhancing a products usability requires transforming our words and ideas into digital form using a variety of technologies. Tech docs meet elearning at the conference for software. For over 25 years, joe welinske has been providing training, contracting, and consulting services for the software industry. Were focusing on the whole interaction paradigm change, said sven leukert, vice president of user assistance at sap, in his opening remarks at the conference. Writersua is dedicated specifically to software user assistance. Dear all, the writersua conference for software user assistance is quickly approaching. The writersua conference series on user assistance is a top gathering for software user assistance professionals. The phrase incorporates all forms of help available to a user.
Registration information will be mailed to all customers by the end of july 2018. Onstream medias web conferencing software provides interactive tools, such as screen, desktop and document sharing, to allow participants to communicate, interact and collaborate together. This policy also sets out your rights in respect of our eu processing of personal data, we are committed to safeguarding all personal data received from european union member countries, the united kingdom our websites are directed to people residing in the member state of that supervisory authority are substantially affected or likely to be substantially affected by the. Iss 247 announces successful 2017 annual user conference. Ua europe is an annual conference for technical communicators that focuses on software user assistance and online help. Trends in software user assistance and the application to. The focus of the conference for software user assistance is on developing the best possible user experience for all types of software applications through helpful and accessible support information. Read mms, the user interface first half of chapter. We develop and populate knowledge bases and content management systems.
Tech docs meet elearning at the conference for software user. Uxmatters has published 42 articles on the topic user assistance design. Writersua software user assistance better ux through. Showcasing a dynamic lineup of emerging technologies, trends, and insights, ua reloaded 19 delivered on its promise to inspire technical communicators to break through to the other side of user assistance. Many of the applications support the use of videoconferencing. Vasont systems will demonstrate content reuse and multichannel publishing across departments using an xml content management system. However, true software user assistance is much more. You must be logged in to access the conference documents.
Ua europe presents events for technical communicators that focuses on user assistance for software applications. We contribute through wizards, tutorials, and webbased training. This can include describing the user interface, but also focuses on how to help the user to best apply the software capabilities to their needs. Conferences and trade fairs related to technical communication. Success in improving the software user experience depen.
The conference for user assistance will take place in seattle, washington. Writersua west training and information for user assistance. Commercial software vendors charge users for field support either directly or indirectly. Reigning in the opulence, joe returned the conference to seattle, keeping its focus on bringing together experts to disseminate the latest information, and now not only about online help, but about emerging technologies and about other forms of user assistance.
Trainers who understand public housing, not just our software. The ux writer conference june 910, 2020 everywhere join us for a twoday, onlineonly event centered around writers working in the user experience read more registration is open for the ux writer conference. You can access guides and the glossary rapidly via the table of contents on the left. Twi invited to contribute to user assistance conference. Writersua east for content pros a special event in raleigh, north carolina. Sap initiated the conference together with tekom, with the ambition to focus on new technologies and trends that have potential to influence user assistance. We thought you might be interested to know that writersua, which specializes in providing quality training and publications for the community of user assistance professionals, is planning its next conference for software user assistance on march 1114, 2012 in memphis, tennessee. Uptotheminute notes, quotes, thoughts, and snaps from the 2005 writersua software user assistance conference.
A list of upcoming and recent events is provided below. Writing skills and editing are foundation elements for most user assistance professionals. User assistance technical communication uk metro conference. Overview of past conference ua europe 2016 including speaker biographies and session descriptions. The conference for software user assistance, also called writersua east, is taking place in charleston, south carolina from october 2729. Tech docs meet elearning at the conference for software user assistance can multiple departments coexist in a singlesourced content environment.
And people come from all over the world to attend this conferencenorth and south america, europe, asia, australia, and africa. Custom devices one laptop per child an explosion of the device matrix pdas and. In addition to dreamforce, i researched several other software companies and their events, to learn how and why they host user conferences. In b2b software, unlike consumer software, our products tend to do a lot of things. Ua europe is a ukbased company that specialises in software user assistance and elearning. Ua europe is the technical communication conference that focuses on user assistance for software applications. January 31 class 8 designing and writing reference and embedded help. The ability to access so many different programs and files to get the needed information on a timely manner is what sets hab apart from other software packages. Looking back at ua europe 2016 ua europe conference and. Free webinar key trends in software user assistance stc. A complimentary copy of chapter 10 is available to friends of blink. My book, developing user assistance for mobile apps, is dedicated to helping achieve that ideal. This list is a comparison of web conferencing software available for linux, macos, and windows platforms. Looking back at ua europe 2016 ua europe conference and events.
The company presented the annual ua europe conference in association with writersua from 2006 until 2017. This event is of interest to technical communication professionals with a broad interest in the development of digital content and services. Common tasks are streamlined to get the job done fast. Designed as a single entry point, the simulia user assistance covers all simulia established products. Members of these local groups are also welcome to participate in the international user groups and our upcoming conference. Globalmeet is an awardwinning, audio, web and video conferencing solution that makes global communication easy from anywhere, using any device, seamlessly connecting people all over the world. User assistance oak ridge leadership computing facility. The writersua winwriters conference draws hundreds of attendees each year from around the world to. We aim to simplify the technical coordination required to use leadershipclass supercomputers by working closely with research teams, maintaining documentation for all aspects of our systems, and by solving user issues as they arise. User conferences are a great way to get your key clients focused on what your product can do. Even when you develop a new feature it can be challenging to get adoption or even awareness of the critical new competitive features.
Writersua eastthe conference for software user assistance. Writersua conference for software user assistance now closed. Scott deloach scott deloach is the founder of clickstart. Ua europe was an annual conference for technical communicators that focused on software user assistance and online help. In the one place you can mingle and share stories with the top people in software user assistance world. We also the intersection of tech comm and user experience. The conferences focus is on developing the best possible user experience for all types of software applications through welldesigned interfaces, helpful, and accessible support information. The writersua conference on software user assistance has been providing valued training since 1992.
If it does become popular then it will be something that user assistance professionals will need to understand in order to effectively support. Note that this is not an official conference publication. Writersua 2010 conference for software user assistance. It delivers a superior collaboration experience with industryleading support for oneonone meetings, team checkins and much more.
The use of technologies is a defining element in the identity of software user assistance professionals. The final ua europe conference took place at the historic crown hotel in the delightful spa town of harrogate, uk on 8th. For more information on your local user group, contact your local software ag office. It encompasses a wide range of skills and technologies that are combined to improve the software users experience. We provide city and county housing authorities with software and regulatory expertise that help them manage more effectively. Oct 10, 2014 i couldnt ignore these burning questions, so to prepare for my trip, i decided to find out as much as i could about what goes into planning and executing a software user conference. The writersua conference for software user assistance is quickly approaching. Free webinar key trends in software user assistance. The focus is on software user assistance, which encompasses writing, editing, planning, coding, indexing, testing, programming, localization, and standards development. Predictive analytics and embedded decision support tools support clinical practice to yield better outcomes.
Hab creates innovatively simple housing management software solutions for the public housing industry. Jan 25, 20 joe welinske, author of developing user assistance for mobile apps, specializes in crafting communication for a better user experience. Presenting at the conference for software user assistance. Better ux through better ua the conference for user. It provides updates on the latest industry trends, technical developments, and best practices in software user assistance. User assistance is a general term for guided assistance to a user of a software product. Writersua conference seattle mar 29apr 1 writersua will be holding a conference in seattle from march 29 april 1 2009. Printed manuals and their pdf equivalents are still an important element of. A dozen expert trainers and practitioners view all speakers learn about new techniques and technologies. Providing webbased user assistance at the point of use. Meet new contacts in our field in a fun, interesting, collegial environment. The conference information can also be accessed by clicking on the links below. Conference for software user assistance and technical communication professionals.
Joe welinske, author of developing user assistance for mobile apps, specializes in crafting communication for a better user experience. Im sitting in the conference office by myself waiting for the rest of. I couldnt ignore these burning questions, so to prepare for my trip, i decided to find out as much as i could about what goes into planning and executing a software user conference. The adobe team is going to be present, and this year well also bring a couple of mobile devices to showcase some new and exciting stuff we are working on. The focus of the conference is on developing the best possible user experience for all types of software. Registration is open for the ux writer conference welinske. The final ua europe conference took place at the historic crown hotel in the delightful spa town of harrogate, uk on 8th 9th june, 2017. Joe welinske director of accessibility and program.
Youll then learn the key steps you need to take at capture time. What customers are saying i have worked with the hab software at two different housing authorities. May 20, 20 the conferences focus is on developing the best possible user experience for all types of software applications through welldesigned interfaces, helpful, and accessible support information. Conveyux is seattles annual conference for user experience professionals. Joe is the accessibility director for blink as well as the program manager for the conveyux conference. The focus of his work is producing high quality seminars and conferences for the user assistance community. You can also search for a topic, a specific term or. With no downloads required, web conferencing is ideal for newproduct launches, sales meetings, employee training sessions, elearning classes and other situations where collaboration is necessary. Often, the term software user assistance ua is used as a synonym for technical documentation, such as user manuals and online help. Founded in a basement in 1979, epic develops software to help people get well, help people stay well, and help future generations be healthier. Nearing the end of what is typically the longest day, tuesday. Joe welinske director of accessibility and program manager.
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